cv89 Terms and Conditions

Age Requirement

You must be 21 years of age or older to participate on the cv89 platform. Your age will be verified at the time of registration, and providing false information may result in permanent account closure and forfeiture of all balances. This service is strictly prohibited for anyone under 21.

Other Eligibility Requirements

To use the platform, you must meet the following conditions:

• You must be a person with full legal capacity.
• You must not be prohibited from gambling by any court order.
• You must not be on any voluntary or compulsory self-exclusion list.
• Your account must be used for personal entertainment purposes only, not for commercial purposes.
• You must be betting in your own name and with your own funds — not on behalf of anyone else.

Multiple Account Prohibition

Each individual may open only one account. If the same person opens multiple accounts, all accounts will be closed and funds may be forfeited. The same rule applies if multiple accounts are operated from the same device, IP address, or by members of the same household.

Registration Requirements

You must provide accurate, complete, and up-to-date information at the time of registration. cv89 reserves the right to immediately close any account where false information has been provided. The information required for registration includes:

• Full legal name (as per National ID card)
• Correct date of birth
• Active mobile number
• Valid email address
• Current address

Identity Verification (KYC)

cv89 may request verification of your identity at any time. The following documents may be required for verification:

• Scanned copy of National ID (NID) or passport
• A recent selfie with photo
• Proof of ownership of payment method (where applicable)

Withdrawals may be limited or suspended until verification is complete.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You will be held responsible for all activity carried out through your account. If you suspect any unauthorized access, notify our support team immediately via live chat.

Deposit Rules

Funds can be deposited into cv89 using the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200. Contact our support team for information on deposit limits or additional terms.

• Minimum deposit: ৳200 per transaction
• The account you deposit from must be registered in your own name
• Deposits from third-party accounts are strictly prohibited
• Deposited funds must come from a legitimate source

Withdrawal Rules

The following conditions apply for withdrawals:

• Minimum withdrawal: ৳500
• Processing time: normally completed within 5 to 30 minutes
• Withdrawals can only be made using the same method used to deposit (bKash, Nagad, Rocket, or Upay)
• Account verification must be completed before withdrawals can be made
• If an active bonus is present, wagering requirements must be met before withdrawing

Transaction Verification and Security

All transactions are secured using SSL encryption technology. For unusual or suspicious transactions, cv89 may request additional verification and may temporarily suspend the transaction if necessary. We comply with all applicable regulations to prevent money laundering.

Welcome Bonus

cv89 offers new members a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement to claim this bonus is 15 times (deposit + bonus amount). For example, if you deposit ৳1,000, you will receive a ৳1,000 bonus, and you must wager 15 times the total of ৳2,000 — that is ৳30,000 — before making a withdrawal.

General Terms for Bonus Use

The following conditions apply to all bonuses and promotions:

• Each bonus is applicable only once per member, per household, per device, or per IP address.
• Bonuses may have a set expiry period — if wagering requirements are not met within the specified time, the bonus will be cancelled.
• Bets placed using bonus funds may be subject to restrictions on certain games or markets.
• When using a bonus, the maximum bet per single wager must not exceed ৳500 (unless otherwise stated).
• If bonus abuse or misuse is suspected, cv89 reserves the right to cancel the bonus and investigate the account.
• Betting patterns created with the intent of taking advantage of promotional offers (bonus abuse) will result in the cancellation of the bonus and any associated winnings.

VIP and Cashback Program

cv89's VIP program has five tiers, each offering weekly cashback:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

VIP tier upgrades depend on your betting activity and overall participation on the platform. Cashback amounts are credited as bonus funds and the relevant bonus terms apply.

General Betting Rules

All bets on cv89 are processed in accordance with specific rules. Once a bet is confirmed, it cannot be cancelled; however, in certain circumstances (such as an event being cancelled), cv89 will automatically void the bet and refund the amount.

Settlement of Results

All bet results will be settled based on information obtained from official sources. If a bet is incorrectly settled due to a technical error, cv89 reserves the right to make a correction. Balance adjustments may occur as a result of such corrections.

Technical Errors

If a game or bet is abnormally affected due to a software or hardware error, cv89 reserves the right to void that bet or game session and refund the staked amount. If an abnormally large win is displayed as a result of a technical error, those funds may be forfeited.

Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using bots or automated software
• Placing bets while concealing your location through a VPN or proxy
• Exploiting vulnerabilities in games or systems to gain an unfair advantage
• Attempting to control betting outcomes by colluding with other members
• Participating in match fixing or any other illegal activity

Acceptable Use

You must comply with all applicable laws and regulations while using the cv89 platform. The platform may only be used for personal entertainment purposes. Betting for commercial purposes or on behalf of another person is prohibited.

Prohibited Conduct

The following conduct is strictly prohibited and will result in permanent account closure:

• Providing false, misleading, or fraudulent information
• Attempting money laundering or illegal transfer of funds
• Attempting hacking, phishing, or cyber attacks
• Unauthorized use of cv89's intellectual property
• Harassing or intimidating other users on the platform
• Use of inappropriate or offensive language

Data Protection

cv89 uses industry-standard SSL encryption technology to protect your personal and financial information. Your information is not sold or rented to third parties. Please read our Privacy Policy for full details on how we collect and use your data.

Cookies and Technology

Cookies and similar technologies are used to keep our platform running effectively. Cookies can be turned off through browser settings, but this may limit some platform functionality. Our privacy policy contains detailed information about the use of cookies.

Limit-Setting Features

cv89 places the highest importance on responsible gaming. On our platform, you can set the following limits for yourself:

• Daily, weekly, or monthly deposit limits
• Loss limit setting
• Session time limits
• Temporary break (cooling-off period)
• Self-exclusion — for a fixed or indefinite period

Support and Advice

If you feel that gambling is having a negative effect on your life or your family's life, please contact us through our 24/7 live chat. For more information on responsible gaming, visit our Responsible Gaming page. We are committed to helping address problem gambling.

cv89's Rights

cv89 may temporarily suspend or permanently close your account without prior notice in any of the following circumstances:

• Violation of any clause of these terms and conditions
• Suspicion of fraudulent or deceptive activity
• Registration using false information
• Operating multiple accounts
• Detection of bonus abuse
• At the request of law enforcement agencies
• If a security or money laundering risk arises

Funds After Account Closure

The handling of your balance upon account closure depends on the circumstances:

• In the case of voluntary closure: the valid balance will be returned once verification is complete.
• In the case of closure due to rule violations: cv89 will make a decision after investigation. Bonus funds and winnings earned from bonuses may be forfeited.
• If fraud is confirmed: all funds will be forfeited and legal action may be taken.

User-Initiated Account Closure

You may request account closure at any time via live chat or email. Identity verification may be required before the request is processed. Relevant clauses of these terms and conditions will remain in effect even after the account is closed.

Service Availability

The cv89 platform is provided on an "as-is" basis. We cannot guarantee uninterrupted service. cv89 is not liable for temporary unavailability due to maintenance, technical issues, or third-party service disruptions.

Limitation of Damages

cv89 is not liable under any circumstances for the following:

• Bets or winnings lost due to internet connection failures
• Losses caused by issues with the user's device
• Delays or failures in third-party payment services
• Indirect, incidental, or consequential losses
• Expected but unrealized profits from betting

Third-Party Software

The games and services provided on cv89 are operated by third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These providers have their own rules and terms and conditions, and cv89's direct liability for errors in their systems is limited.

How to Submit a Complaint

If you have a dispute or complaint, please contact our customer support team first. The order of steps for dispute resolution:

1. Submit an initial complaint via 24/7 live chat.
2. Send a detailed written complaint to [email protected].
3. Our team will begin reviewing within 48 hours.
4. Keep relevant information and evidence during the investigation.

Final Decision

cv89's decision on all betting disputes will be considered final, unless a clear technical error is proven. We are committed to resolving disputes impartially. In the resolution of any matter, the English-language document shall be considered final.

Right to Make Changes

cv89 reserves the right to amend, modify, or update these terms and conditions at any time without prior notice. After any changes, an updated date will be displayed on this page.

Notice of Changes

For significant changes, we will attempt to provide a notice on the platform. However, it is your responsibility to check this page regularly. Continued use of the platform after changes means you have fully accepted the new terms and conditions.

Contact

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat: directly through the platform
• Email: [email protected]

Our customer support team provides assistance entirely in Bengali and is always ready to answer any of your questions.