cv89 Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how cv89 collects, uses, and keeps your information secure.
1. Introduction and Scope
cv89 ("we", "our", "platform") is an online betting and casino platform for Bangladesh. This privacy policy applies to our website cv89.cam and all related services. The purpose of this policy is to clearly inform our users — that is, you — about what kind of personal information we collect, why we collect it, how we use it, and what measures we take to keep your information secure.
By using any cv89 service, you are agreeing to the terms of this privacy policy. You must be 21 years of age or older and must access our platform from Bangladesh.
We may update this privacy policy from time to time. The date of the latest update will be noted on this page whenever any changes are made. We recommend that you review this policy regularly.
2. What Information We Collect
cv89 collects only the information necessary to provide our services. A detailed breakdown of the information collected is given below:
2.1 Registration and Account Information
When you create an account or log in to cv89, we collect the following information:
- Full name (in Bengali or English format)
- Date of birth (for age verification — minimum 21 years)
- Mobile number (Bangladeshi number)
- Email address
- Preferred username and password
- National ID card number or passport details (if identity verification is required)
2.2 Financial Transaction Information
For deposits and withdrawals, we collect the following information:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
Note: We do not directly store full bank card or debit card details. All financial transactions are secured through SSL encryption.
2.3 Usage Information and Technical Data
When you use our platform, we may automatically collect the following information:
- IP address and device type
- Browser type and version
- Operating system information
- Page visit time and duration
- Games played and betting history
- Information obtained from cookies and similar tracking technologies
3. How We Use Your Information
We use the information collected for the following purposes:
3.1 Service Delivery and Account Management
- To create, verify, and manage your account
- To process deposits, withdrawals, and bonuses
- To store your betting and gaming history
- To provide customer support via live chat and email
- To resolve technical issues on the platform
3.2 Security and Compliance
- To prevent and detect fraud
- To comply with anti-money laundering (AML) guidelines
- To carry out user identity verification (KYC)
- To ensure technical security
- To apply responsible gaming policies
3.3 Communication and Marketing
- To send important service notifications
- To inform you about promotional offers and bonuses (with your consent)
- To provide updates about new platform features
4. Sharing Information with Third Parties
cv89 may share information with third parties only in very limited circumstances and under strict confidentiality agreements. Those circumstances are outlined below:
4.1 Payment Service Providers
To complete financial transactions, we share the necessary financial information with payment gateways such as bKash, Nagad, Rocket, and Upay. This sharing of information is used solely to complete transactions.
4.2 Technology and Gaming Partners
Game provider companies on our platform (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) may receive the minimum information required to operate games. They also follow their own privacy policies.
4.3 Legal Obligations
If we are legally required to comply with applicable laws of Bangladesh or an order from a competent court or regulatory authority, we may provide the relevant information.
4.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant successor entity. In such cases, we will notify users in advance.
5. Cookies and Tracking Technologies
cv89 uses cookies and similar technologies to improve the user experience and ensure the functionality of the platform.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining your login session, verifying security, and temporarily storing form data. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences (language, theme) and provide a personalised experience. They can be disabled, but doing so may limit some features.
5.3 Analytical Cookies
We use analytical cookies to analyse platform usage and improve the quality of our services. The information collected through these is anonymous and is not linked to any personal information.
You can manage or delete cookies at any time by going to your browser settings. However, please note that completely disabling cookies may cause some platform services to not work properly.
6. Information Retention and Duration
cv89 retains your information only for as long as necessary or legally required. The retention period varies depending on the type of information:
- Account information: For the full duration that the account is active and for at least five years after the account is closed (as required by law).
- Financial transaction records: At least seven years from the date of the last transaction.
- Communication records (live chat, email): Up to three years or until a dispute is resolved, whichever is longer.
- Technical logs and cookie data: Generally 90 days to one year.
- KYC verification documents: A minimum of five years after the account is closed.
After the specified period, we delete information using secure methods or anonymise it completely so that you can no longer be identified.
7. Information Security Measures
cv89 follows modern technology and strict processes to protect your personal information. Our security measures include:
- SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional security layer for accessing your account.
- Secure Data Centres: Information is stored in secure and controlled data centres.
- Regular Security Testing: Regular penetration testing to identify potential vulnerabilities.
- Access Controls: Staff can only view information necessary to carry out their responsibilities.
- Data Backup: Regular backups are taken to prevent data loss.
Although we always strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. Keep your password private and contact us immediately if you notice any suspicious activity.
8. User Rights
As a cv89 user, you have the following rights over your own personal information:
8.1 Right to Access Information
You can request a copy of your personal information stored with us at any time. We will generally respond within 30 business days.
8.2 Right to Correct Information
If any of your information is incorrect or out of date, you can request a correction. This can be done directly in account settings or through the support team.
8.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, please note that due to legal obligations, we are not required to delete some information.
8.4 Right to Restrict Processing
In specific circumstances you can request that the processing of your information be temporarily restricted.
8.5 Right to Withdraw from Marketing Communications
You can request to stop receiving promotional communications at any time. To do so, email [email protected] or contact us via 24/7 live chat.
To exercise any of the above rights, email [email protected] or contact us in Bengali via our 24/7 live chat. We will respond to your request as quickly as possible.
9. Minors and Age Restrictions
cv89 is an adults-only platform. Our services are intended only for those aged 21 and above. We do not intentionally collect any information from minors.
Age verification is in place during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all collected information.
If you believe a minor is using our platform, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
10. International Transfer of Information
cv89 serves users in Bangladesh. Our servers and infrastructure may be located in various locations. When your information is transferred outside Bangladesh, we ensure that:
- Adequate data protection laws exist in the recipient country, or
- Contractual protective terms are in place with the third party, or
- The relevant third party follows internationally recognised data protection standards.
All international data transfers are carried out through SSL encryption in accordance with the highest security standards.
11. Changes to the Privacy Policy
cv89 reserves the right to update this privacy policy from time to time. Depending on the nature of the changes, we will notify users as follows:
- Important changes: Via email notification and a pop-up message when accessing the platform.
- Minor changes: By updating the "Last Updated" date at the top of this page.
Continuing to use our platform after changes have been made will be taken as your agreement to the updated privacy policy. We therefore recommend checking this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:
- Email: [email protected]
- Live Chat: 24 hours, 7 days a week — fully in Bengali
- Website: cv89.cam
Our privacy team typically responds to emails within 2 business days. For urgent matters, live chat is the fastest option.
Please also read our other legal documents: